Observations | Ideas & Opinions | Twin Cities Business

Observations by Burt Cohen

Score One for Customer Service

Great customer service just doesn’t happen without continuous reminders to our staffs—and to ourselves.

January 2009

They say you get what you deserve. So why don't we Americans have a good energy policy?

June 2006

How the system is beating Minnesota.

May 2006

Re energy, climate, and economy, we don’t care.

April 2006

Sometimes the same old same old should stay that way.

March 2006

Giving, simplified—the 1 Percent Club.

February 2006

To manage resources, merge cities, and increase public service.

January 2006