Recent Articles from Mark Sheffert
Breaching Psychological Contracts
In my experience, most boards of directors and business leaders don't fully comprehend the huge emotional impact that organizational downsizing has on both the outplaced employees and those who remain within the organization.
September 2010
R-E-S-P-E-C-T, Find Out What It Means to Me
Learning how to communicate will greatly benefit Millennials and Boomers in the work place.
August 2010
A Capitalist Jeremiad
As a result of the corruption and greed in our businesses, our leaders have lost the right to be called "leaders."
July 2010
Anticipating the Unimaginable
We have become masters at rearranging facts until they fit our own version of reality.
May 2010
Customer Experience = Marketing
Only your target customers can tell you what you really need to know.
April 2010
Customers First!
Why companies should leave the "shareholder value" mantra behind for customer service.
March 2010
Surviving Being Right
There are effective ways to have your voice heard so that you win not only the battle, but also the war.
February 2010
Horse-Sense Governance
The effectiveness of a board of directors is determined by the character of its members.
January 2010
Crisis as Change Agent
While a crisis can be the best change agent, it doesn't always have to be that way.
November 2009
Welcome Back, Humility
During booming economic growth, you see, we thought we didn’t need you. Instead, we made friends with Arrogance, Cockiness, and Overconfidence.
October 2009
Governance or Government?
The failure of corporate leaders to properly regulate themselves threatens the feasibility of a free-market democracy.
September 2009
Dr. Mark on Egomaniacs
A common denominator that seems to cause the greatest destruction in business is the leader with a larger-than-life ego.
August 2009
Dumb and Dumber Executive Pay
Who should get the blame for excessive executive compensation: CEOs or the board of directors?
July 2009
Winning with Strategic Options
The best time to explore and assess strategic options is when the company is performing well.
June 2009
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