Recent Articles from Joan Engebretson
Closing the Loop
Closed loop CRM provides the most complete picture of your customer base.
March 2009
VOIP Security
VOIP reduces costs and adds efficiencies—but it can be vulnerable to many of the same security concerns as data networks, including hackers.
February 2009
Killer Apps
We look at some of the most useful software-based applications for enhancing productivity or performance with a VOIP phone system.
October 2008
More Carrot Than Stick
Employers are starting to drop the stick, and rewarding workers who participate in wellness activities.
September 2008
Valuing Business Continuity
Revenue just doesn’t take a hit during a telecom disaster, so does a reputation.
February 2008
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